Poler Stuff is built with camp vibes, adventure mobiles and excursions in mind. We stand behind all of our stuff no matter the adventure you take it on. Our products are fully warrantied with proof of purchase to the original owner against defects in material and workmanship for one year from date of purchase. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of materials over extended time and use. We stand behind our products and will always focus on your satisfaction.
If you believe your product has a defect in craftsmanship, we suggest you refer to your original receipt and contact that retailer for warranty evaluation. This is the fastest and easiest way to get a refund, credit, or replacement as we can only process items purchased directly through our website. If the product arrives with a defect, we will replace at no cost to the customer.
If you purchased your product with Poler directly, please fill out the warranty request form below and reference your Poler order ID number. If approved, you are responsible for return shipping on the defective merchandise but you will receive free shipping on your replacement item (US customers only). If your shipping address is outside of the United States, please contact us and we can find the best way for you to return your product.
Please contact Infocanada@polerstuff.com for more information.